Refund and Returns Policy

Thank you for shopping with LillyWears. Our goal is for you to feel confident and happy in every piece you order, but if something isn’t quite right, you can return your item for a refund, store credit, or a size exchange within 30 days of delivery.

Return window

Returns must be postmarked within 30 days of the delivery date. Items must be new, unused, unwashed, and returned in their original packaging with all tags attached. Items that show signs of wear, damage, stains, odors, or alterations may not be accepted.

Your first return on each order is FREE (up to 5 returns per month). For additional returns within a billing month, customers are responsible for return shipping costs.

Automatic refunds

LillyWears provides automatic refunds in the following situations:

• Package lost during shipping
• Items damaged in transit or arrived defective
• No delivery within 30 days of order placement (note: standard delivery is 8–14 business days from dispatch — see the live timeline in our Shipping Policy)

How to start a return

Contact our support team first so your return can be properly registered and processed:

• Email: return@lillywears.com
• Phone: +1 (415) 483-2507
• Hours: Monday–Friday, 09:00–16:00 EST

When you reach out, please include:

• Your order number
• The item(s) you’d like to return
• Reason for the return
• Whether you prefer a refund, store credit, or size exchange

After your return is approved you’ll receive simple instructions and the return address. Pack your item securely in the original packaging (or similar protective packaging), include any return form we provide, and send it to the address given. A trackable shipping method is strongly recommended. LillyWears can’t be responsible for returns lost or damaged in transit.

International Returns

For orders shipped outside the United States:

• The customer is responsible for return shipping costs (the first-return-free policy applies to U.S. addresses only).
• Original customs duties, import taxes, and shipping fees are not refundable, as these are charged by your country's customs authority and our carrier — not by us.
• We recommend using a tracked international service. We are not liable for returns lost in transit.

International return refunds are issued in USD; your bank may apply currency conversion at the time of credit.

Photo verification before shipping

To keep the process smooth and fair for everyone, please:

• Take a clear photo of all items being returned inside the package before you seal it
• Take a photo of the sealed package showing the shipping label
• Email both photos to return@lillywears.com along with your tracking number

Items that cannot be returned

For hygiene and safety reasons, the following are not eligible for return:

• Opened underwear, thongs, or briefs (unless still sealed in original packaging)
• Final sale or clearance items
• Items showing signs of wear, washing, alteration, stains, or odors

Refund processing

Once your return is received and inspected, refunds are processed within 3-5 business days to your original payment method. Depending on your bank, it may take an additional 5–10 business days to appear on your statement.

Need a different size instead?

If you’d like to exchange for another size rather than refund, our Size Swap Policy covers two options including Keep It Swap, where you keep the original item and we ship the right size right away. Faster than a traditional exchange.